Compass Academy Network Status

Website Outage

Incident Report for Compass Academy Network

Postmortem

Between the hour of 10:18 and 10:47 on 8/11/22, a handful of users were unable to access our systems.

The event was triggered by an overnight update to a 3rd party provider’s systems.

The update included bug fixes and feature updates.

A bug in this code prevented users from accessing our site.

The event was detected by our automated monitoring system. Our team was able to restore functionality to our systems within 5 minutes of the initial detection. Further troubleshooting was done in a sandbox environment alongside our 3rd party provider’s team.

Posted Aug 11, 2022 - 11:04 CDT

Resolved

This incident has been resolved.

Posted Aug 11, 2022 - 10:47 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 11, 2022 - 10:47 CDT

Identified

The issue has been identified, and a fix is being implemented. Users may experience degraded performance as this fix is implemented.

Posted Aug 11, 2022 - 10:19 CDT

Investigating

We are aware of an issue with the CAN Main website. We are investigating the issue.

Posted Aug 11, 2022 - 10:18 CDT

This incident affected: Compass Academy Network Frontend Website.